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Continuous Improvement Tools

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Essential lean tools and techniques for business process improvement, operational excellence, and customer satisfaction.

  • Lectures              71
  • Video                  9 Hours
  • Skill level           All level

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Description

Course Description

Continuous Improvement is an ongoing effort to improve products, services and processes to provide excellence and added value for the customer. It is important to emphasize that continuous improvement isn’t one particular system or specific way of doing something, it’s a mindset, based on the knowledge that there is always a better way of doing things and therefore a journey that never ends. It is also important to recognize that continuous improvement activities take place all the time and can range from small incremental improvements introduced by individuals, to large organizational projects around process change test.

Understanding processes so that they can be improved by means of a systematic approach requires the knowledge of a simple kit of tools or techniques. The effective use of these tools and techniques requires their application by the people who actually work on the processes, and their commitment to this will only be possible if they are assured that management cares about improving quality. Managers must show they are committed by providing the training and implementation support necessary.

The tools, methods and techniques provided within this training lend themselves to more directed or facilitated improvement activities and will enable you to Improve Your Business Processes, Achieve Operational Excellence and Increase Your Customer Satisfaction.

Content and Overview:

This course contains 71 lectures, 9 hours of content organized in 9 areas, and quizzes containing 60+ questions. The course is suitable for 1) business owners responsible for improving their business processes; 2) professionals involved in the development and improvement of business processes; and 3) students seeking career in business process management.

The content areas include:

  • Value Stream Mapping
  • 6 S Workplace Organization
  • Standardized Work and Standard Operating Procedures
  • Total Productive Maintenance
  • Poka Yoke and Mistake Proofing
  • SMED, Quick Changeover and Setup Time Reduction
  • Production Levelling and Scheduling
  • Process Balancing and Synchronization
  • Quality Management – Principles, Practices, Tools

By completing this course, you’ll be armed with the valuable and practical skills you need to boost the effectiveness and efficiency of your organization by using various basic and advanced continuous process improvement tools, improve both your personal performance as a business professional, and the overall performance of your company’s functional departments. The course will provide you with the information and analysis you need to remain both current and competitive; the state-of-the-art knowledge and practices you need to meet your customer’s demands and requirements; and the details to meet them with dramatically greater speed and precision than your competitors.

What are the requirements?

  • Some knowledge of business processes.
  • Computer and Internet.

What am I going to get from this course?

  • Over 71 lectures and 9 hours of content!
  • You will learn how to add value, eliminate waste, and boost the effectiveness and efficiency of your organization using lean value stream mapping and analysis.
  • You will be able to implement 6 S methodology, improve workplace morale, safety, efficiency and create a clean, organized, high-performance and safe workplace.
  • You will understand how to develop and implement standard operating procedures, create repeatable, reliable and capable processes, and make high – quality products and services cheaply, quickly, and safely.
  • You will have the knowledge to implement total prodictive maintenance, improve equipment availability and reliability and create a high-performance and safe workplace.
  • You will learn how to employ poka yoke methods and devices, identify and prevent defects from occurring, and create a high-performance, zero defect and error free workplace.
  • You will be able to develop and implement quick changeover and setup reduction program, produce profitably and make frequent product/model changeovers.
  • You will have the ability to improve the production flow, achieve flexible and smoothed production, improve quality and customer satisfaction, reduce costs, and develop an efficient production system.
  • You will understand how to develop, implement, and use the process balancing, synchronization, and the TOC concepts and tools, improve and optimize the performance of your processes and improve overall organizational effectiveness and capabilities.
  • You will learn how and when to use the most effective methods and tools for attaining superior results – the seven basic quality tools, management and planning tools, process improvement tools, innovation and creativity tools, and lean tools.

What is the target audience?

  • The course is suitable for business owners responsible for improving their business processes.
  • The course is suitable for professionals involved in the development and improvement of business processes.
  • The course is suitable for students seeking career in business process management.

Curriculum

Section 1: Value Stream Mapping
Course Introduction

Preview

05:35
Section Introduction
01:40
The Purpose of Value Stream Mapping (VSM)

Preview

06:24
VSM Process – Stage 1 and Stage 2
11:10
VSM Process – Stage 3
18:08
VSM Process – Stage 4, Stage 5 and Stage 6
18:48
VSM Benefits,Types of Mapping,and Applications.Mapping Tips and Good Practices.
07:54
Section Summary
00:32
VSM Quiz
6 questions
Section 2: 6 S Workplace Organization
Section Introduction
01:10
The Role of 6 S in Lean and Quality. Applications and Benefits.

Preview

11:56
The 6 S Process – Step 1 and Step 2
07:10
The 6 S Process – Steps 3 through 6
08:53
The 6 S Implementation Plan. Visual Factory.
06:50
Key Success Factors to 6 S Excellence
05:00
Section Summary
02:01
6 S Quiz
4 questions
Section 3: Standardized Work and Standard Operating Procedures
Course Introduction
02:21
Standard Operations Basics
19:19
Basic Elements and Forms of Standard Operations
05:21
Standard Operations and Operations Improvements
09:01
Sustaining Successful Standard Operations
09:16
Section Summary
02:02
Standardized Work Quiz
7 questions
Section 4: Total Productive Maintenance
Section Introduction
00:56
Total Productive Maintenance Basics – Terms, Definitions, Approaches
19:33
The Traditional TPM Model
07:32
Overall Equipment Effectiveness and Six Big Losses
05:08
TPM Implementation
04:56
Maintenance Performance Indicators
08:28
Section Summary
02:40
TPM Quiz
8 questions
Section 5: Poka Yoke and Mistake Proofing
Section Introduction
02:10
Source Inspection and Poka Yoke
08:30
Poka Yoke Approaches and Principles
06:42
Poka Yoke Devices
11:00
Poka Yoke and Zero Defects Checklists
08:59
Section Summary
02:57
Poka Yoke Quiz
6 questions
Section 6: SMED, Quick Changeover and Setup Time Reduction
Section Introduction
02:18
SMED Basics. Types of Changeover Operations.
09:19
Changeover Costs
10:27
Changeover Improvement Process – Steps 1 through 3
11:17
Changeover Improvement Process – Steps 4 through 6
11:29
Techniques for Setup Reduction
09:02
Improving Changeover Rules. Benefits.
09:35
Section Summary
02:28
SMED Quiz
8 questions
Section 7: Production Levelling and Scheduling
Section Introduction
01:45
Production Levelling and Scheduling Basics
07:25
Levelling Techniques
08:18
Requirements for Levelling Production Schedules
08:13
Level Scheduling in Pull Production
15:04
Production Planning and Scheduling – MTS
08:58
Production Planning and Scheduling – ATO
08:56
Production Planning and Scheduling – MTO and Hybrid
12:54
The Eleven Scheduling Concepts
10:57
Section Summary
02:53
Production Levelling and Scheduling Quiz
8 questions
Section 8: Process Balancing and Synchronization
Section Introduction
01:14
Process Synchronization and Bottleneck Scheduling
17:04
Process Balancing – Part 1
12:50
Process Balancing – Part 2
09:10
Adapting to Schedule Changes
04:22
The Theory of Constraints – Basics
12:28
Implementing the TOC
06:05
Section Summary
02:39
Process Balancing and Synchronization Quiz
6 questions
Section 9: Quality Management – Principles, Practices, Tools
Section Introduction
00:46
Defining Quality
09:53
Total Quality – Principles, Practices and Techniques
09:16
Seven Classic Quality Tools
06:00
Management and Planning Tools
05:55
Process Improvement Tools
08:25
Innovation and Creativity Tools
05:32
Lean Tools
07:30
Performance Excellence in Organizations
13:31
Section Summary
01:28
Quality Management Quiz
10 questions
Course Closure
00:40
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