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Reverse Logistics Management and Sustainability


Best practices to managing returns and achieving social, economic, and environmental responsibility.

  • Lectures             23
  • Video                  4 Hours
  • Skill level           All level


Course Description

Traditionally, businesses have concentrated on improving the forward supply chain for their products (e.g., manufacturer-wholesaler-retailer). However, as the business environment becomes more competitive, it becomes increasingly important for them to concentrate on optimizing the backward loop, as well. Reverse logistics practices have been in existence for a long time, especially in the automotive industry, where manufacturers try to recover value from recycling car parts.

The goal of sustainable development is to “meet the needs of the present without compromising the ability of future generations to meet their own needs.” As key forces in society, organizations of all kinds have an important role to play in achieving this goal.

The urgency and magnitude of the risks and threats to our collective sustainability, alongside increasing choice and opportunities, will make transparency about economic, environmental, and social impacts a fundamental component in effective stakeholder relations, investment decisions, and other market relations. Transparency about the sustainability of organizational activities is of interest to a diverse range of stakeholders, including business, labour, non-governmental organizations, investors, accountancy, and others.

Content and Overview:

This course contains 23 lectures, 3 hours of content organized in 2 areas, and quizzes containing 20 questions. It’s geared both for people who know nothing about reverse logistics and sustainability as well as more seasoned professionals who are anxious to hone their approach to these concepts.

The content areas include:

  • Reverse Logistics Management
  • Reverse Logistics Framework
  • Reverse Supply Chains
  • Returns Management and Recycling
  • Closed-Loop Supply Chains
  • Sustainability Practices
  • Sustainability Definition and Scope
  • Building a Sustainability Development System
  • Sustainability and the Balanced Scorecard
  • Sustainability Reporting and the UN Global Compact

By completing this course, you’ll be armed with the valuable and practical skills you need to fully implement and manage Reverse Logistics and Closed Loop Supply Chains, manage the returns process decisions with respect to repair, refurbishment, disposition, and secondary market more efficiently, act in a socially and environmentally responsible manner, and produce real value for the company, environment, and society. The course will provide you with the information and analysis you need to remain both current and competitive; the state-of-the-art knowledge and practices you need to shape your organization to meet the call of sustainability, manage your company in an efficient, holistic way that takes into account important sustainability trends shaping our world of tomorrow.

What are the requirements?

  • Some knowledge of logistics processes.
  • Computer and Internet.

What am I going to get from this course?

  • Over 23 lectures and 3 hours of content!
  • You will be able to develop, implement, and manage effective and sustainable returns operations, increase revenue and reduce costs, and create value for your company and customers.
  • You will understand how to plan, implement and control the efficient and effective inbound flow and storage of materials, in process inventory, finished goods, and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal.
  • You will have gained the knowledge to develop and implement a sustainability development system in your company, produce long-term global well-being through the wise use and management of economic and natural resources, and through respect for people.
  • You will learn how to contribute to sustainable economic development, working with employees, their families, the local community, and society to improve their quality of life.

What is the target audience?

  • The course is geared both for people who know nothing about reverse logistics and sustainability as well as more seasoned professionals who are anxious to hone their approach to these concepts.


Section 1: Reverse Logistics Management
Course Introduction


Section Introduction
Reverse Logistics Framework – Part 1
Reverse Logistics Framework – Part 2
Reverse Supply Chains


Returns Management
Reverse Logistics and Recycling – Part 1
Reverse Logistics and Recycling – Part 2
Implications of Postponement
The Financial Impact of Reverse Logistics
Closed-Loop Supply Chains Business Models
Section Summary
Reverse Logistics Quiz
10 questions
Section 2: Sustainability Principles and Practices
Section Introduction
Sustainability Definition and Scope
Sustainability Development System – Part 1
Sustainability Development System – Part 2
Sustainability and the Balanced Scorecard
Sustainability Reporting
UN Global Compact
Section Summary
Sustainability Quiz
10 questions
Course Closure


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