Description
Done ITIL Foundation Certification?
What Next???
We welcome you to enroll for the next level of ITIL workshop. Our
upcoming ITIL Intermediate Service Operations Workshop
(Lifecycle Module) workshop will be held in Koramangala
Bangalore.
The ITIL Intermediate Service Operations Certificate is part of the
Lifecycle Module and is one of the modules, which leads to the
ITIL Expert in Information Technology Service Management
Certificate. By taking this course, the participants will also gain the skills required to take the ITIL Intermediate Qualification – Service
Operation Certification Exam and clear it successfully.
Pre-requisite Entry Criteria
Candidates wishing to be trained and examined for this
qualification must already hold the ITIL Foundation certificate in itil framework .
IT Service Management. Scanned copy of the ITIL Foundation
Certificate to be provided to us.
This course is packed with stimulating discussions, lots of practical
examples, and a real-life case study woven through the course to
illustrate the concepts taught. The ITIL® Intermediate exam will be
conducted at the end of Day 3 on completion of the workshop.
Who Should Attend
The ITIL® Service Operation course is appropriate for all IT staff,
but more specifically people in the following roles should attend:
- Release Manager
- Security Administrator
- Applications Support
- IT Operations Manager
- Database Administrator
- Problem Manager
- Service Desk and Incident Manager
- Network Support
- Security Manager
What is ITIL Intermediate Service Operations?
The ITIL Service Operation Certification is a free standing
qualification and is part of the ITIL Intermediate Lifecycle stream
and one of the modules that leads to the ITIL Expert Certificate in
IT Service Management. The purpose of this training module and
the associated exam and certificate is respectively to impart test
and validate the knowledge on industry practices in service
management as documented in the ITIL Service Operation
publication.
Key features of ITIL Intermediate
- The modular structure of this ITIL Intermediate level also
allows candidates to develop an ITIL specialism.
- The ITIL service Operations module will help you to gain
knowledge, skills and management techniques to co-ordinate all
activities within this Lifecycle stage.
- This module will enhance your knowledge for the capability
modules.
Course Outline
- Introduction to Service Operation
- Service Operation principles
- Service Operation Processes
- Common Service Operation Activities
- Organizing for Service Operations
- Technology Considerations
- Implementation of Service Operations
- Challenges, critical success factors and risk
Dates : 7 – 9 July ‘ 16, Bangalore .
Venue :
G10, House # 357, 6th Main, Koramangala 1st Block, Bangalore
Training and Exam Fees
Best corporate discount for Target: Rs. 27,000 + taxes (including
training and exam) for per participant (inclusive of 3 days training
program , study materials, 24 PDU’s certificate, mock test, final
exam fee, food and 2 session coffee/tea with snacks.)
Please confirm your nomination at the earliest to avail the
discounts.
Why Learn from Xellentro:
We are an Accredited Training Organization (ATO) through PEOPLECERT. Our ITIL® 2011 Foundation certification training course is for 2 days and the online exam on the 2nd day evening.
Xellentro has one of the best trainers with large experience of IT Service management and consulting in the area across the globe for large organizations and governments.
UPCOMMING CLASS
Check with us for next available dates
Fore more details call 91 81059 66200/9663352410
Fore more details about the training and Xcellentro visit here
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